RETURN POLICY Please keep all original packaging! We will only accept a return if returned in original boxes that you received it in. All products, EXCEPT software, Recorders, Printers, and any other unit that records time or has a counter may be returned for exchange within 15 days from date of delivery (the products must be brand new, in perfect condition, a perfect box and never used, with all manufacturers included accessories). Please contact us via e-mail: services@highcomonline.com, or call us at 1-800-245-9676 for a return authorization number, please include your original order number and invoice number with all correspondence. You will be given a Return Material Number (RMA) and instructions on how and where to ship. No unauthorized returns will be accepted. A Return Material Number (RMA) will be issued by HighCom Security Inc. and must accompany all returns. Items returned for credit will be rejected if no Return Material Number (RMA) has been issued or freight has not been prepaid. Items returned for restocking are subject to a minimum 20% restocking fee. Return Authorizations are valid for 10 days from the date issued. All products returned must be in original packaging, and include all reference materials included in the original package. Special Order items may not be returned, refunded or exchanged. All returned merchandise must be in original carton and packing material. Missing accessories will result in a reduced credit amount by the actual replacement cost of those items or rejection of the return. Original merchandise box must not be defaced or altered in any way. Merchandise initially shipped 'double-boxed' must be returned to HighComOnline.com in like fashion. We reserve the right to refuse any package that does not comply with our Return Policy.
AUTHORIZED RETURNS Must be shipped (freight prepaid) to:
HighCom Security Inc. Online store Returns 27 Maiden Lane, Suite 590
San Francisco, CA 94108 USA
HighCom Security Inc. reserves the right to refuse any package not in compliance with our return policy.
IN WARRANTY PRODUCTS:
At our Discretion, HighCom Security Inc.. will repair or replace without charge to the customer any merchandise proven defective in material or workmanship for the period of the manufacturer warranty. Manufacture terms and conditions of warranty policy are indicated on warranty materials packed with your shipment.
OUT OF WARRANTY PRODUCTS:
HighCom Security Inc. does not replace or repair out of warranty products unless approved in writing by the HighCom Security Inc. management.
SHIPPING
We offer a variety of shipping options to meet your shipping needs.
We use premium carriers (UPS, FedEx, DHL, Airborne Express, USPS) with Next Day, 2nd Day and Ground delivery options available for most items.
All deliveries are insured and guaranteed against loss, theft and damage for their full purchase value.
Please note the posted shipping time is listed on the individual product page and may vary from item to item. Saturday delivery is not available.
There may be occasional delays beyond the posted shipping time. If your order is delayed beyond the expected timeframe, we will notify you of the delay via e-mail. If you wish to cancel your order as a result of a shipping delay you may do so by contacting our Customer Service Department. If you do not request cancellation the product will be shipped as soon as possible.
We are unable to ship to PO Box addresses.
Whenever possible, we will attempt to ship multiple items together to reduce shipping charges. Please see the item page to determine if this is possible for your order.
All shipping prices are quoted in U.S. dollars.
EXPORT REGULATIONS ADMINISTRATION (EAR). All orders placed with HighComOnline.com are subject to United States (U.S.) export control laws. Specifically, the Export Administration Regulations (EAR) prohibits dealing with certain denied parties and end-users that may be involved in conventional weapons and weapons of mass destruction - chemical, biological, nuclear weapons, or missile technology.
The EAR sets forth General Prohibitions that are applicable to US technology and exports. The General Prohibitions concern export transactions that are prohibited by U.S. law and thus require a US export license. The prohibitions that may concern your sales activities are:
* End-users that are prohibited because they are on the: US Denied Persons List, US Specially Designated Nationals List, Entities List
* Countries under US embargo at this time are:(Cuba, Iran, Iraq, Libya, Sudan), and Angola (Unita). These countries are listed on the Internet under www.treas.gov/ofac/. Please note that this list of embargoed countries is constantly changing, so you will need to check it on a regular basis
* End-users that may be manufacturing weapons of mass destruction
* Diversions to illegal end-users that are involved in diversions to embargoed countries, parties involved in proliferation or to destinations that require a license.
Therefore, certain orders placed with HighComOnline.com may require a US export license. HighComOnline.com will not violate or participate in the violation of the US law by selling to these parties.
To comply with the EAR, HighComOnline.com needs to ensure that we do not sell to restricted parties through our dealers/distributors and or end-users. To accomplish this, we request that you provide necessary customer and end-user information on all orders, including full name, country, and type of facility so that we may screen the customer and/or end-user name. Failure to comply may cause your order to be delayed or canceled. We appreciate your cooperation in furnishing this information.
REFUSED SHIPMENTS Refused shipments are subject to a 25% restocking fee plus return freight. If a customer wishes to cancel an order (provided it is not a special order product), it is the responsibility of the customer to cancel the order prior to the product being shipped. If a customer cancels an order after product has been shipped, the refused shipment or return will be subject to a 25% restocking fee plus return freight.
PRODUCTS DAMAGED IN TRANSIT If the packaging appears damaged on the outside, please refuse to accept the package(s) from the shipper; or please make sure that when you sign the shippers proof-of-delivery slip that you include a note stating that the package is/appears damaged. If you do accept a damaged shipment, please inform us immediately. We do expect you to deal with the carrier in that case. If you prefer for us to deal with the carrier, we must know within two days of your receipt of the product that it was damaged. Please open all boxes immediately and check for contents and damage. We must know within 2 days upon your receiving products of any damage/problems. In order to serve you better we request that you also inspect all of your products for obvious defects/blemishes within 2 days of receiving them. Also, if there was any internal (non-visible) damage, this should be reported to us within two days of receiving the product.
WRONG PRODUCT DELIVERED In the rare event that you received a product different than what was ordered (all orders are double check prior to shipping) we must be contacted within 2 business days from the receipt of the shipment. If we made a mistake/error in shipping and we are contacted within the specified time, you will be issued a Return Material Number (RMA) and instructions on how and where to return the product. HighComOnline.com will be responsible for freight both ways, and will ship you the correct product. |
